Care work 4.0: Benefit assessment of innovative technologies in long-term care

The demands on the care system are changing under the influence of demographic, social and digital developments. How can the working conditions of professional caregivers be improved and high-quality care be guaranteed under the claim of a sustainable use of resources? The use of digital technologies is changing the working conditions of carers, and with them the quality of employment in inpatient and outpatient care. Digitalization and the associated restructuring of processes and workflows also have an impact on the quality of care and on the demands on caregiving relatives. The study aims to determine the burden and relief effects of technology-supported care settings in long-term care of patients: In which constellations does an improvement in job satisfaction and a decrease in physical and psychological stress occur, and in which settings does the use of digital technologies increase stress and effort, for example through insufficient usability? In addition to the effects on professional caregivers, the effects on the quality of care and caregiving relatives are taken into account. For this purpose, international case studies are compared with application examples in Germany.


May 2020 until October 2020


Bertelsmann Stiftung, Programm 'Demographic resilience and participation' programme